Shopdekor Shipping and Return Policy
All items on this site are priced in U.S. Currency. Shipping from Europe to the Port of Los Angeles, including U.S. Customs Clearance and delivery to our Southern California warehouse is a flat fee of $189.00 per item. Due to the nature of our import business the pieces offered on this site are a final sale and not eligible for return. All items will be transported from the wholesale supplier to our warehouse in Europe, packed and loaded onto a container to begin their ocean voyage to the Port of Los Angeles, California, U.S.A. Upon arrival at the Port of Los Angeles the container will clear U.S. Customs and be delivered to our warehouse. Please allow 10-12 weeks for this process. Once unloaded and inspected the item(s) will be ready to ship directly to your home, business or client. Once the item is picked up by the carrier selected by the buyer for domestic delivery the buyer will be sent an email notification. The buyer is responsible for selection of domestic freight carriers and payment to them directly, (example: FedEx) for their preferred domestic shipping or white glove delivery service.
Domestic packaging and shipping costs are charged to the Buyer. All orders must include a contact telephone number and cannot be processed or shipped without one. Fragile items such as chandeliers, clocks, mirrors, sculpture, ceramics and paintings must be professionally packaged to meet insurance requirements (all purchases are shipped insured); they are then shipped via the carrier selected by the buyer. Furniture and other bulky or heavy purchases are shipped via professional common carrier (truck or cargo van) to the Buyer's home or business. Buyers may also make their own shipping arrangements using a courier or common carrier of their choice. Purchases paid for by credit card must be shipped to the credit card holder's billing address; this is a fraud-prevention requirement by our credit card processing company.
Errors in Merchandise Delivery
If there is an order error and the buyer receives an item that was not ordered, the buyer must inform Shopdekor LLC immediately upon receipt of the merchandise. Incorrect items are the only items which qualify for a return label. Requests must be made in writing through email at firstname.lastname@example.org Claims must be accompanied by detailed photographs, the product description and Item Number and a copy of the Pro-Forma invoice.
Freight Damages & Claims
Shopdekor LLC takes precautions to ensure each order is packed to prevent damage and breakage. If, despite our efforts, an order does arrive damaged, the buyer must work with the carrier, (UPS, FedEx, U.S. Postal Service, etc.) to file the claim. The carrier will inspect the entire order, (all contents and all original packing material, )and will send the claim to us for processing. Please do not repack and/or return the damaged item(s) to us unless you are instructed to do so. This will void the insurance and we will not be able to provide a refund.